FAQs

QUALITY GUARANTEE

Thank you for recognizing the value of handmade items and supporting small business!  Each of our items at Pleiades Designs are well thought-out, all the way from the fabric choice down to the tiny details of thread color, topstitching and button placement.  We are extremely proud of our handiwork; the items you purchase have been carefully constructed and looked over for any flaws that affect look or function.  If you find that an item requires repair when you receive it, we're happy to repair it for you free of charge. Keep in mind that handmade work is unique and no two pieces are exactly alike.  

We often use repurposed and vintage fabrics in our unique pieces.  The nature of vintage fabric is that it often contains small inconsistencies and minor flaws that are part of its unique charm and character,  we hope you enjoy its quirks as much as we do. We use both domestic and imported materials.

 

RETURNS AND REFUNDS

With all items being uniquely handmade and or made-to-order, we only allow returns 7 days after you receive your item if it is in original packaging and condition. Items received that smell of cigarette smoke, laundry detergent or that contain pet hair will not be eligible for return. Please email us for detailed return information. Any packages sent back through "refusing delivery" or "return to sender" will be sent at customers risk and be processed with an additional charge.  Refunds and cancellations will be credited minus shipping and packaging fees and a 5% restocking fee. No custom items may be returned.  All sale items are final sale and can not be cancelled or returned. Any orders may be cancelled within 5 minutes of placing your order.  After this period, orders have been processed and can not be modified or changed. Due to time sensitive nature of these requests we recommend that you directly contact us hello@pleiades-designs.com within this window. Each item is carefully inspected upon completion, but we always value your feedback so we can improve or keep doing something well.  If you have a comment or question, please reach out to us and we will do our best to help.

 Damaged or incorrectly shipped items can only be repaired or replaced to the original purchaser.  We do offer repair services for dresses that have been well loved, repairs are only for original purchaser and we charge a fee based on the kind of repair required.

 

PRODUCT CARE AND DETAIL

Most product listings have specific care instructions on our website.  If you can not find instructions, we recommend that all washable items be hand washed cold or on a delicate cycle if possible and line dried, especially for more delicate fabrics. 

Sizing on items runs standard unless mentioned in desciption. 

 

SHIPPING & DELIVERY

Products are made with love and shipped from Colorado.  Shipping is a flat fee for standard first class mail with tracking and no insurance.  Priority and expidited shipping is available.  Once packages leave our shop we are not responsible for lost, stolen or packages delivered to the incorrect address.  Customers are responsible for insuring that all shipping information input at the time of order is correct and accurate.

 

TRACKING YOUR ORDER

All items will be shipped with tracking, with the exception of some international sales.  Product tracking and shipping information can be found through your order information e-mailed to you after the time of purchase. Once an item has been shipped it is no longer Pleiades responsibility that it is delivered safely but rather the shipping provider.  If your package does get lost, let us know and we will do everything we can to help and or replace it.  You, our customer is our top priority, no matter what.