FAQs

QUALITY GUARANTEE

Thank you for recognizing the value of handmade items and supporting small business!  Each of our items at Pleiades Designs are well thought-out, all the way from the fabric choice down to the tiny details of thread color, topstitching and button placement.  We are extremely proud of our handiwork; the items you purchase have been carefully constructed and looked over for any flaws that affect look or function.  If you find that an item is less than perfect or requires repair when you receive it, we're happy to repair it for you free of charge.

We often use repurposed and vintage fabrics in our unique pieces.  The nature of vintage fabric is that it often contains small inconsistencies and minor flaws that are part of its unique charm and character,  we hope you enjoy its quirks as much as we do. We use both domestic and imported materials.

 

RETURNS AND REFUNDS

With all items being uniquely handmade and made-to-order, we only allow returns 7 days after you receive your item if it is in original packaging and condition.  Refunds and cancellations will be credited minus shipping and packaging fees and a small restocking fee. No custom items may be returned.  Each item is carefully inspected upon completion, but we always value your feedback so we can improve or keep doing something well.  If you have a comment or question, please reach out to us and we will do our best to help.  Damaged or less than perfect items can only be repaired or replaced to the original purchaser.  We do offer repair services for dresses that have been well loved, repairs are only for original purchaser and we charge a fee based on the kind of repair required.

 

PRODUCT CARE AND DETAIL

Most product listings have specific care instructions on our website.  If you can not find instructions, we recommend that all washable items be hand washed cold or on a delicate cycle if possible and line dried, especially for more delicate fabrics. 

Sizing on items runs standard unless mentioned in desciption. 

 

SHIPPING & DELIVERY

Products are made with love and shipped from Colorado.  Shipping is a flat fee for standard first class mail with tracking and no insurance.  Priority and expidited shipping is available.  Once packages leave our shop we are not responsible for lost, stolen or packages delivered to the incorrect address.  Customers are responsible for insuring that all shipping information input at the time of order is correct and accurate.

 

TRACKING YOUR ORDER

All items will be shipped with tracking, with the exception of some international sales.  Product tracking and shipping information can be found through your order information e-mailed to you after the time of purchase. Once an item has been shipped it is no longer Pleiades responsibility that it is delivered safely but rather the shipping provider.  If your package does get lost, let us know and we will do everything we can to help and or replace it.  You, our customer is our top priority, no matter what. 

 

CUSTOM ORDERS

We are excited at the prospect of dreaming up something special and one of a kind just for you. We have a listing on our website especially for customs, with all the details you need to know. If you have a request for larger custom orders for a while wedding party for example,  please send us a message through the form on the contact us page, or e-mail us directly at hello@pleiades-designs.com and we will get back to you shortly.  Please check with us for current turnaround times.