FAQ

I am unsure of what size to order.

On every listing there is a size chart specific to each dress that should give you basic guidelines of what the right size is for you! Please email us at hello@pleiades-designs.com if you have any further questions.

Do you offer custom dresses?

We do not offer custom dresses at this time, but we will always have new and beautiful styles coming your way!

I am in love with several of your pieces but they are all sold out. How do I go about purchasing the dress I want?

We have limited quantity releases every couple weeks that are available until items sell out. You can get updates and details of future releases on our website or by subscribing to our newsletter.

I just bought and received a dress. How do I take care of it?

Most product listings have specific care instructions on our website. If you cannot find instructions, we recommend that all washable items be hand washed cold or on a delicate cycle if possible and line dried, especially for more delicate fabrics.

Sizing on items runs standard unless mentioned in description.

I just made an order and did not receive a confirmation email with my tracking number.

A confirmation email will be sent to the email you provided at checkout. Please be sure to check all of your email folders, otherwise there might have been an error when entering your email address at checkout. Please email us directly at hello@pleiades-designs.com and we can look up your order number and send you tracking information.

USPS says my package has been delivered, but it’s not in my mailbox. What should I do?

We recommend checking with your neighbors, as well as calling your local postal office with the tracking number on hand. If you've done those things, please email us at hello@pleaides-designs.com as soon as possible and we will do our very best to help!

My order was incorrect and/or damaged upon arrival. What should I do?

Email us at hello@pleiades-designs.com right away and we will absolutely make it right! Please see our policy for the details on returns/exchanges as well as timeframes for both.

How can I return a dress?

Please see our Returns & Refunds page for more information on making returns, getting a refund, and repairing an item.

Do you offer price matching if my item goes on sale?

Pleiades dresses are by nature very limited and as such do not go on sale often. In the rare event that the exact item you purchased (size, color etc) goes on sale within a 48 hour timeframe of your purchase, we will gladly match to the lowest sale price currently reflected on the website. Please also note that all sale items are final sale, which will make your item no longer eligible for exchange or return. 

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