SHIPPING & DELIVERY
Products are made with love and shipped from Colorado, USA. Orders are processed within 1-3 days. Pre-orders are processed in 20 weeks.
Once packages leave our shop, we are not responsible for lost, stolen, or packages delivered to the incorrect address. Customers are responsible for ensuring that all shipping information entered at the time of order is correct and accurate.
During checkout, you can choose your preferred shipping. We offer the following options:
- Standard Shipping: $6.99
- Priority Shipping: $9.00
- Overnight Shipping (if stock is available): $35.00
- Gold Label Priority: $16.99
- International Standard Shipping: $12.00
- International Priority Shipping: $19.00
- International Gold Label Shipping: $21.00
Australia & New Zealand
- International Express Shipping: $34.99
All Other Countries
- International Standard Shipping: $19.00
- International Priority Shipping: $26.00
- International Gold Label Shipping: $39.00
*All prices shown above are in USD and are subject to change.
*Standard first class mail is shipped with tracking and no insurance.
*All Gold Label dresses will be shipped priority (at a minimum) with insurance and a garment bag.
*Gift cards are digital and sent through email.
TRACKING YOUR ORDER
All items will be shipped with tracking, with the exception of some international sales. Product tracking and shipping information can be found through your order information emailed to you after the time of purchase. Once an item has been shipped, it is no longer the responsibility of Pleiades Designs that it is delivered safely, but rather the shipping provider. If your package does get lost, let us know and we will do everything we can to help.
All international orders are final sale and non-refundable. We encourage you to contact our team at email@example.com to find the size and style that's just right for you! Recipients will be responsible for taxes or custom duties incurred and assume all risks of the international shipping process.
International orders are shipped via USPS. Once an item leaves the United States, it can often take multiple weeks for final delivery. Pleiades Designs is not responsible for international shipments that are lost or damaged. Please consider this before placing your international delivery.