Returns & Refunds

QUALITY GUARANTEE

Thank you for recognizing the value of handmade items and supporting small businesses!  Each of our items at Pleiades Designs are well thought-out, all the way from the fabric choice down to the tiny details of thread color, topstitching, and button placement. We are extremely proud of our handiwork; the items you purchase have been carefully constructed and looked over for any flaws that affect look or function. Keep in mind that handmade work is unique and no two pieces are exactly alike.  

We often use repurposed and vintage fabrics in our unique pieces. The nature of vintage fabric is that it often contains small inconsistencies and minor flaws that are part of its unique charm and character. We hope you enjoy its quirks as much as we do. We use both domestic and imported materials.

RETURNS

With all items being uniquely handmade and/or made-to-order, we only allow returns 7 days after you receive your item if it is in original packaging and condition for a refund. Once a return is initiated, items must be received within 7 days to qualify for credit back to the original form of payment. Items received after that window will receive a credit via store credit. 

Items received that smell of cigarette smoke, laundry detergent, or that contain pet hair will not be eligible for return. Please email us at hello@pleiades-designs.com for more detailed return information.

No custom items may be returned. 

Any packages sent back through "refusing delivery" or "return to sender" will be sent at customer's risk and be processed with an additional charge.

International orders may be returned for store credit only due to extended shipping and processing times.

REFUNDS & CANCELLATIONS

Refunds and cancellations will be credited minus shipping and packaging fees and a 5% restocking fee.

All sale items are final and cannot be canceled or returned. Any order may be canceled within 5 minutes of placing your order. After this period, orders have been processed and can not be modified or changed. Due to the time sensitive nature of these requests, we recommend that you directly contact us at hello@pleiades-designs.com within this window.

REPAIRS

If you find that an item requires repair when you receive it, we're happy to repair it for you free of charge.

Damaged or incorrectly shipped items can only be repaired or replaced by the original purchaser. We do offer repair services for dresses that have been well loved, but repairs are only for original purchasers, and we charge a fee based on the kind of repair required.

Each item is carefully inspected upon completion, but we always value your feedback so we can improve or keep doing something well. If you have a comment or question, please reach out so that we can assist you immediately.